Step 01
Start your return
Complete the return request form below within 14 days of delivery. Include your order number and a short description of the item and issue.
We normally review the request within 1–2 business days.
Returns & refunds
A clearer way back.
If an order does not feel quite right, start here. This guide explains how to request a return, what to keep with the item, and what happens after it reaches us.
14 days
to request an eligible return after delivery
See how returns work
The return process
Three steps, kept simple.
Please contact us before sending anything back. We will first confirm whether the item is eligible and provide the return information that applies to your order.
Step 02
Get approval
If the return is approved, we will send an RMA number, a return slip, and the return address. Place the printed slip inside the package so we can identify it promptly.
Wait for approval before shipping the item.
Step 03
Ship it back
Use a trackable shipping method and send the package to the address in your approval email. Then email us the tracking number so we can follow and verify the return.
Returns without tracking may be delayed or unverifiable.
Before you send it
The details that matter.
Returned items need to reach us in a condition that can be responsibly handled. The points below explain the current customer-facing requirements.
Eligibility
Request the return within 14 days of delivery, based on the carrier timestamp, and ship it within 14 days after approval using the RMA code and a trackable service.
The item must be unused, unwashed, unworn, undamaged, in its original folded form, and returned with its original bag, tags, and inserts. It must be free from odours, stains, pet hair, stretching, or alteration.
Items that have been used, washed, altered, or returned without the original packaging are not eligible.
Non-returnable items
Final Sale items and purchases made during a non-returnable promotion cannot be returned or exchanged. Bedding and specialty loungewear also have hygiene restrictions unless they arrive damaged or defective.
If a restricted item arrives damaged, contact us promptly with photos so we can review the case.
Refunds & restocking
After the returned item is received and inspected, an approved return can be issued as full store credit or refunded to the original payment method minus a 30% restocking fee.
The customer covers return shipping for change-of-mind returns. Original shipping charges and other non-refundable costs are handled according to the legal Refund policy.
Good to know
A few common questions.
What if my item arrived damaged or defective?
Email support@roomden.com within 14 days of delivery with your order number and clear photos of the item and packaging. After review, we will confirm the available resolution.
I received the wrong item or size. What happens now?
Contact us within 7 days with your order number and a photo of what arrived. We will review the order and confirm whether a replacement, refund, or store credit applies.
What if I changed my mind?
An eligible item can be returned within the stated window if it is new, unused, and in its original packaging. You may choose full store credit or a refund to the original payment method minus the 30% restocking fee. Return shipping is paid by the customer.
How long does the return and refund process take?
After the return arrives, inspection and issuing the approved refund or credit normally take 5–7 business days. Your payment provider may need an additional 3–5 business days to post a refund.
What about international orders?
The same request process and eligibility review apply. International customers cover return shipping for change-of-mind returns. For a damaged or defective item, contact us with photos before arranging any shipment.