Shipping & orders

From our hands to your room.

Find the practical details for delivery, tracking, changes, and the moments when an order needs a little more attention.

See shipping details

The order route

  1. 01Order received
  2. 02Prepared with care
  3. 03Tracked in transit
  4. 04Delivered to you

Tracking is sent when the order leaves our care.

Processing

1–4 days

Typical business-day preparation window

Transit

1–7 days

Typical business-day shipping estimate

Destinations

Worldwide

Availability and price are confirmed at checkout

Shipping

Where the order goes next.

Delivery timing and cost depend on the destination, item mix, and service shown at checkout. The estimates below explain the usual route without replacing order-specific tracking.

How is the shipping fee calculated?

Standard shipping is currently offered free to most destinations in the United States, Canada, the European Union, and the United Kingdom. For other destinations, the available service and cost are calculated at checkout from the location and package.

Do you ship internationally?

RoomDen ships to supported destinations worldwide. Enter the delivery address at checkout to see whether shipping is available and what it costs for that order.

When will my order ship?

Typical processing takes 1–4 business days, followed by an estimated 1–7 business days in transit. Orders may be fulfilled from Shanghai or New York depending on the item and destination.

Made-to-order items, peak periods, customs review, weather, or carrier conditions can extend these estimates. Express or expedited options are shown at checkout when available.

What about customs, duties, or tariffs?

Cross-border orders can be affected by customs review, import rules, duties, or tariff changes at the destination. These conditions may add time or cost outside the normal estimate. The terms that apply to your order are shown at checkout and in the legal Shipping policy.

Order help

Before and after dispatch.

Contact us as soon as possible when something needs to change. Once an order enters processing or leaves the warehouse, some actions may no longer be available.

Can I cancel my order?

Contact us within 12 hours of purchase for the best chance of cancellation. Once processing has started, cancellation may no longer be possible.

How can I change my shipping address?

If the order is still processing, contact us immediately with the correct address. After dispatch, use the tracking information to ask the final-mile carrier whether redirection or local pickup is available.

My order is missing an item. What should I do?

Some orders travel in more than one package. Check the shipping emails and tracking page for multiple shipments. If every package is marked delivered and an item is still missing, contact us with the order number.

Can I change the color, size, or style?

Contact us immediately after placing the order. We will check its status, but a change cannot be guaranteed once processing begins.

My order shipped but has not arrived. Where is it?

Tracking can pause between scans or update after the parcel has moved. If there is no useful update or the order has not arrived within 10 business days after dispatch, contact us with the tracking number so we can review it.

The order arrived, but I changed my mind. What next?

Start with the Returns & refunds guide. Eligible return requests must be made within 14 days of delivery, and restrictions apply by item and condition.