Privacy policy

RoomDen Privacy Policy

Last updated: October 14, 2025

RoomDen (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our goal is to provide a curated shopping experience for modern home décor, bedding, and lifestyle essentials. RoomDen is powered by Shopify, which enables us to securely provide these Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs issues related to personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include de-identified or aggregated data. Depending on how you interact with the Services and applicable law, we may collect:

  • Contact details: name, billing and shipping address, phone number, email.
  • Financial information: payment card details, payment confirmations, transaction data.
  • Account information: username, password, preferences, settings.
  • Transaction information: items viewed, added to cart/wishlist, purchased, returned, exchanged, or canceled; past orders.
  • Communications: information included in messages you send us.
  • Device information: device/browser details, IP address, identifiers.
  • Usage information: how and when you interact with or navigate the Services.

2. Sources of Personal Information

  • Directly from you when you create an account, make a purchase, or communicate with us.
  • Automatically through cookies and similar technologies when you use the Services.
  • From service providers engaged for payments, fulfillment, analytics, support, and cloud hosting.
  • From partners or other third parties where permitted by law.

3. How We Use Personal Information

  • Provide, tailor, and improve the Services including order processing, account management, shipping, returns, reviews, and recommendations.
  • Marketing and advertising by email, SMS, postal mail, and online ads; you may opt out at any time.
  • Security and fraud prevention including authentication, threat detection, and protecting public safety.
  • Communications for customer support and service notices.
  • Legal compliance including responding to lawful requests and enforcing our terms and policies.

4. How We Disclose Personal Information

  • With Shopify and other vendors that provide payment processing, fulfillment, analytics, advertising, and IT services.
  • With business and marketing partners for promotions and personalized advertising, subject to their privacy notices and your rights.
  • With third parties at your direction or consent such as carriers or social media integrations.
  • Within our corporate group or in connection with business transactions.
  • For legal reasons to comply with law, protect rights, or ensure the security of the Services.

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify collects and processes personal information about your interactions with our store and other merchants to operate and improve the platform. For details about Shopify’s processing and your rights, see the Shopify Privacy Policy and the Shopify Privacy Portal.

6. Security and Retention

No security measure is perfect. Do not use unsecure channels to send sensitive data. We retain personal information only as long as necessary to provide the Services, comply with law, resolve disputes, and enforce agreements.

7. Your Rights and Choices

Depending on your location, you may have rights to access/know, delete, correct, or port your personal information, and to manage marketing preferences. You can unsubscribe from promotional emails using the link in our messages. To exercise rights, contact us using the details below. We may verify your identity and, where permitted, accept authorized-agent requests.

8. Children’s Data

The Services are not intended for children. We do not knowingly “sell” or “share” personal information of individuals under 16 years of age as defined by applicable law. If a child has provided information, please contact us to request deletion.

9. International Transfers

Your information may be transferred, stored, and processed outside your country. Where required for EEA/UK transfers, we rely on recognized mechanisms such as the European Commission’s Standard Contractual Clauses or UK equivalents.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post updates here and revise the “Last updated” date.

11. Contact

Questions about this Privacy Policy or our data practices, or requests to exercise your rights:

Email: support@roomden.com
Address: 548 Market Street, Suite 14164, San Francisco, KL, HK